Our Commitment: Continuous Improvement & 24/7 Support
General Blue is committed to keeping Simpata at the cutting edge of technology while ensuring your success every step of the way. Experience a platform that continuously evolves with your business needs, backed by dedicated support that's always available when you need it.
Continuous Innovation
Simpata's product team regularly updates the platform with new features and enhancements. Because Simpata is cloud-based, you automatically get access to new capabilities without manual upgrades or downtime.
AI-Powered Automation
Intelligent features like timesheet autofill suggestions, anomaly detection in expense reports, and predictive project budget alerts help you work smarter.
Expanded Integrations
New pre-built connectors added regularly based on customer requests, making it easier to connect Simpata with your ecosystem.
User-Requested Enhancements
Many of Simpata's best features originated from customer suggestions. Your feedback directly influences our product development priorities.
Update Frequency: We release platform enhancements quarterly, with smaller updates and improvements deployed continuously. All updates are automatically applied to your account with zero downtime.
Roadmap Transparency
While not every detail is public, Simpata provides highlights of our product roadmap to help you plan for the future:
- Customer Feedback Integration: We value customer feedback in shaping our roadmap. Many of Simpata's best features originated from user suggestions submitted through our feedback channels.
- Industry Trends: We monitor industry developments and emerging technologies to ensure Simpata stays relevant and competitive.
- Platform Evolution: Our roadmap balances new feature development with continuous improvement of existing capabilities.
- Partner Input: Our partner ecosystem provides valuable insights into market needs and integration opportunities.
Have a Feature Request?
Contact your account manager or submit feedback through your Simpata dashboard. We review all suggestions and prioritize based on customer needs and strategic fit.
Reliability & Security
Innovation means nothing without a strong foundation. Simpata's infrastructure provides:
99.9% Uptime SLA
Enterprise-grade infrastructure ensures Simpata is available when you need it. Redundant systems and automatic failover protect against outages.
Continuous Security Monitoring
24/7 security monitoring, regular penetration testing, and continuous vulnerability scanning protect your data from evolving threats.
Automatic Backups
Your data is backed up continuously with multiple redundancy levels. Point-in-time recovery capabilities ensure data can be restored if needed.
Scalability
Cloud-native architecture scales automatically to support growing customer data and usage. Your performance remains consistent as your business grows.
24/7 Customer Support
Adopting a cutting-edge platform doesn't mean you're on your own. Simpata's customer support and success services ensure you get maximum value from your investment:
24/7 Technical Support
Customers can reach support any time via phone, email, or live chat. Get prompt, knowledgeable help from Simpata experts whenever you need assistance.
- Phone support available 24/7
- Email response within 4 hours
- Live chat during business hours
- Escalation to senior engineers for complex issues
Onboarding & Training
Each new customer gets comprehensive onboarding assistance to configure Simpata to their needs, plus access to extensive training resources.
- Guided implementation process
- Video tutorials and documentation
- Live training webinars
- Best practices guidance
Dedicated Account Management
Enterprise customers have an account manager or customer success manager who proactively checks in, helps with adoption, and provides a channel for feedback.
- Regular check-in meetings
- Adoption guidance and best practices
- Feature usage analysis
- Direct escalation path
Knowledge Base & Community
Extensive online help center with FAQs, guides, and video tutorials. Community forum where customers share tips and solutions.
- Searchable knowledge base
- Step-by-step how-to guides
- Video tutorial library
- Community forum access
Support Resources by Module
Get help specific to each area of Simpata:
- Timesheet Software - Time tracking setup, approval workflows, and reporting
- Expense Management - Expense policies, receipt capture, and reimbursement processes
- HR Management - Employee records, onboarding, and compliance tracking
- Project Tracking - Project setup, task management, and budget tracking
- Client Billing - Invoice generation, payment tracking, and accounting integration
- Integrations - Connector setup and data synchronization
- Developer APIs - API documentation, authentication, and integration support
Customer Success Philosophy
Our focus on innovation and support has helped many clients achieve smooth implementations and continuous improvements. Our team is here to ensure Simpata truly works for you.
"The support team has been incredibly responsive. When we had questions during implementation, we got answers within hours. Even months after going live, they proactively reach out to share tips on features we might not be using."
"What impressed us most was how Simpata incorporated our feature request into their roadmap. Within two quarters, we saw the enhancement we suggested rolled out to all customers."
Implementation Support
Getting started with Simpata is straightforward, but we're here to help every step of the way:
- Discovery & Planning: Work with our team to understand your requirements and plan your Simpata implementation.
- Configuration: Set up modules, configure workflows, and establish integrations with guidance from our specialists.
- Data Migration: Import existing data from spreadsheets or legacy systems with assistance from our data team.
- Training & Adoption: Train administrators and end users with customized training sessions and materials.
- Go-Live Support: Extra support during your first weeks live to address questions and optimize configurations.
- Ongoing Optimization: Regular check-ins to ensure you're getting maximum value and to discuss new capabilities.
Need help with a complex implementation? Our certified partners specialize in Simpata implementations and can provide additional services tailored to your needs.
Experience the Simpata Difference
Have questions or suggestions? Our team is here 24/7—contact support, discuss with your account manager, or browse our help center. Experience a platform that evolves with your business and support that's always there when you need it.